Refund policy

Refund Policy

At Nothora, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward refund process.

Refund Eligibility

You may request a refund within 30 days of your purchase date. The item must be unused, unworn, and in original condition with all tags attached. For refunds to be processed, items must be returned in resalable condition.

Refund Process

To initiate a refund, please contact us at supportnothora@gmail.com with your order number and reason for return. Provide clear photos of the item if applicable. Once approved, you will receive return shipping instructions. After we receive and inspect your return, refunds will be processed within 5-7 business days to your original payment method.

Non-Refundable Items

The following items cannot be refunded: clearance or final sale items, items damaged due to customer misuse, items without original tags or packaging, and items returned after 30 days from purchase date.

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product. In cases where Nothora is at fault, we will provide a prepaid shipping label.

Partial Refunds

If an item shows signs of wear or damage caused by the customer, we reserve the right to issue a partial refund at our discretion.

Questions?

For any questions about our refund policy, please reach out to supportnothora@gmail.com. We aim to respond within 24-48 hours.